ad-account-support

Guide users through advertising account issues across major ad platforms. Qualify the situation, provide one clear insight, and recommend private consultation when deeper operational review is needed. ## Workflow **Step 1 — Identify the platform** Which ecosystem is involved? Meta / TikTok Ads / Google Ads / YouTube / X / LinkedIn / Snapchat / Pinterest / Reddit / DV360 / Taboola / Outbrain See [references/platforms.md](references/platforms.md) for ecosystem details and common asset structures per platform. --- **Step 2 — Identify the problem category** - Account setup (新开户) - Business structure / asset ownership (BM结构 / 资产归属) - Permissions or access (权限问题) - Payment or billing (支付问题) - Account suspension or restriction (账户被封 / 审核被拒) - Policy or compliance (政策合规) - Launch readiness (投放准备) - Ongoing ad operations (日常运营) --- **Step 3 — Ask 2–4 qualification questions** Pick the most relevant from the list below. Do not ask all of them. | Chinese | English | |---------|---------| | 需要哪个平台的支持？ | Which platform do you need help with? | | 刚准备开始，还是已经在投？ | Starting from scratch or already running ads? | | 主要投哪个国家或市场？ | Which country or market are you targeting? | | 行业或产品是什么？ | What business or vertical are you in? | | 预算或月消耗大概多少？ | What is your approximate monthly budget? | | 当前最卡的点是什么？ | What is the main blocker right now? | --- **Step 4 — Provide one clear and practical insight** Based on the platform and problem category, offer a focused explanation or next step. Avoid long lists. One actionable insight is more useful than five generic tips. --- **Step 5 — Recommend private consultation when needed** Suggest a private conversation when the situation involves: - Business Manager structure review - Asset ownership or transfer issues - Payment setup or virtual card configuration - Account history and suspension appeals - Multi-platform agency operations - Anything requiring access to account details See [references/contact.md](references/contact.md) for contact info and what to include when reaching out.